Frequently Asked Questions
Do you deliver?
We do not have the staff to deliver at this time.
Can I order ahead for pick up?
Yes! You can order ahead in the shop, via email, or phone. We do need advance notice - one dozen specific bagels or up to 6 sandwiches need at least 24 hours, 2-3 dozen specific bagels & 7-12 sandwiches need 48 hours notice, and more than that need 72 hours.
Prepayment is needed for anything over $20.
When calling in orders, please understand that when we are busy with customers in the shop, we may be not be able to answer calls.
Can I place an order for my entire office/business?
Yes! We need advance notice, though, because we'll be making your order while serving customers in the shop at the same time (or calling in someone to just do yours if it's really large).
So if you are ordering for more than 4 people in your office, let us know at least an hour before you want your lunch via phone or coming in. If you are ordering for 8 -12 people we need at least 24 hours notice via coming in, emailing, or calling. For more than 12 people please allow 2 days notice via coming in, email, or calling.
Please be sure to get a confirmation if you email us your order.
All orders over $20 are prepaid.
Please understand that if we are busy in the shop, we can't always answer the phone.
Do you have catering trays?
Yes! At least 2 days advance notice is required. Contact us for more details.
Can I place a special order?
Yes! We can do special orders for bagels, cream cheeses, and desserts. Any bagel order over 2 dozen must be placed in advance (at least 1 day before). Larger quantities may require an order placed with our suppliers just for you, so advance ordering and a deposit are required. Near and during holiday seasons the lead times required may be longer. Contact us for more details.
Are your Bagels...
Gluten free? We do offer a plain gluten free bagel. Please allow 15 min. in store, or call ahead.
Dairy free? Most bagels are dairy free.
Vegetarian? Most bagels are vegetarian.
Vegan? Most of our 28 varieties of bagels are vegan (exceptions: French Toast, Egg, Egg Everything, Pizza, Asiago Cheese, New Yorkers, Spinach Parmesan, Cheddar, and Pesto Mozzarella).
Keto-friendly? At this time, our bagels are not keto-friendly.
Kosher? The bagels are prepared in a kosher facility, and are kosher coming into our shop. Our shop, however, is not certified kosher.
Sugar Free? No
Do you sell loaves of bread?
We do not sell loaves of bread
Do you sell meats by the pound?
We do not sell meats by the pound
I am allergic to....
Please ask about your allergens! In our shop we serve items that contain milk, eggs, fish (salmon), tree nuts (pecans), wheat, and soybeans (lecithin), sesame seeds, and poppy seeds.
Do your bagels contain soy?
Do you serve lox?
Yes! We offer a Nova Lox sandwich, served open faced, with plain cream cheese, lox, red onions, and capers. We do not serve lemon with our Nova Lox sandwich. Ask to add tomato, if you like.
We also serve a lox cream cheese spread.